Express Service Advisor — Uncapped Commission & Growth

Chapman Automotive Group; Henderson (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contributions

Paid time off and holidays

Employee discounts and programs

Onsite wellness support

Job summary

Chapman Chrysler Jeep in Henderson, NV is seeking an Express Service Advisor to educate customers on routine maintenance and recommend services based on vehicle needs. The role emphasizes scheduling, estimating costs and times, and delivering transparent repair orders.

Ideal candidates have strong interpersonal skills, the ability to drive sales growth, and are comfortable working onsite in a climate-controlled service environment. NV driver’s license and clean record required.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to explain vehicle needs and recommended services clearly.
• Motivated and persuasive, with the ability to drive sales growth.
• Proficient computer skills and the ability to adapt to new software.

Responsibilities

• Schedule, confirm, and prepare for customer appointments to ensure an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage.
• Present maintenance recommendations based on needs as determined.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Recommend additional services and repairs based on the vehicle’s needs.
• Communicate regularly with technicians and parts associates to ensure timely completion of work.
• Follow up with customers regarding the status of their vehicle and satisfaction with service.
• Deliver prompt, efficient, and friendly customer service throughout the service experience.

Skills

Interpersonal skills

Customer service

Sales drive

Communication

Computer skills

Nevada driver’s license

Tools

CRM software

Job description

Chapman Chrysler Jeep in Henderson, NV is seeking an Express Service Advisor to educate customers on routine maintenance and recommend services based on vehicle needs. The role emphasizes scheduling, estimating costs and times, and delivering transparent repair orders.

Ideal candidates have strong interpersonal skills, the ability to drive sales growth, and are comfortable working onsite in a climate-controlled service environment. NV driver’s license and clean record required.