Auto Service Advisor: Growth, Benefits & Impact

Sun Auto Service; Parker (CO); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with [l

Descripción de la vacante

Pride Automotive in the South Denver Metro Area is actively seeking experienced Service Advisors to promote all products and services with fast, friendly service. You will greet customers, document concerns, inspect vehicles, and provide accurate quotes while updating customers on service status.

The role offers solid compensation with opportunities for spiffs and bonuses, plus a comprehensive benefits package. Join a team committed to honest service and dependable results.

Formación

• Prior experience as a Service Advisor is highly preferred, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess a current and valid driver's license.
• Must be at least 18 years old.
• Ability to work Monday - Saturday.

Responsabilidades

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customersOther duties as assigned

Conocimientos

Customer service

Communication

Professional appearance

Driver's license

Availability Mon-Sat

Descripción del empleo

Pride Automotive in the South Denver Metro Area is actively seeking experienced Service Advisors to promote all products and services with fast, friendly service. You will greet customers, document concerns, inspect vehicles, and provide accurate quotes while updating customers on service status.

The role offers solid compensation with opportunities for spiffs and bonuses, plus a comprehensive benefits package. Join a team committed to honest service and dependable results.