Sales and Service Advisor

Sun Auto Tire & Service; Parker (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bi-Weekly pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) with company match

Discounted Services for family

Advancement opportunities

Job summary

Pride Automotive in the South Denver Metro Area is hiring experienced Service Advisors to join our team as Sales/Service Advisors. The role focuses on selling and promoting all products and services, following company standards, and delivering honest, dependable service.

Compensation ranges from 55k-75k, including hourly pay, with spiffs and bonus opportunities. Benefits include bi-weekly pay, tuition reimbursement, paid time off, and insurance offerings. Advancement opportunities are available.

Qualifications

• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess a current and valid driver's license
• Must be at least 18 years old
• Ability to work Monday - Saturday

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone
• Listen to and document customer concerns; inspect vehicle and refer to service history
• Recommend services and document all recommendations in the customer file
• Promote sales of services, parts, and accessories with product knowledge
• Provide accurate quotes and update customers on service status
• Follow cash-out procedures and review warranties
• Conduct post repair follow-ups to ensure customer satisfaction

Job description

Overview

Pride Automotive proudly serves the South Denver Metro Area, providing honest service and dependable results you can count on. We offer complete auto service, from oil changes to major repairs, with fast, friendly service.

We have immediate openings for experienced Service Advisors.

Sales/Service Advisor is responsible for selling and promoting all products and services offered by Service Street by following the company’s store standards and expectations.

COMPENSATION: Ranges from 55k-75k, to include hourly, plus spiffs & bonus opportunities

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customersOther duties as assigned

Qualifications:

• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess a current and valid driver's license
• Must be at least 18 years old
• Ability to work Monday - Saturday

Working Conditions and Physical Demands:

The Sales/Service Advisor will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. The temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside. The use of safety goggles or other PPE may be required when working in these conditions.

The Sales & Service Advisor must be able to meet the following physical requirements:

• Stand up to eight hours per day in the shop and able to walk to gain access to various areas of the buildingBend, stoop, kneel and crouch regularly throughout the day; must have full range of motion with arms and hands and be able to feel, handle or grasp objects frequently
• Lift and/or move up to 10 pounds regularly, lift and/or move up to 70 pounds frequently.
• Communicate with customers and shop personnel
• Vision sufficient to detect color, depth, and re-focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.