Auto Service Advisor — Growth & Benefits

Tonkin Mazda of Portland; Portland (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company 401(k) with match

Paid time off ( PTO)

Employee discounts on parts and labor

Life Insurance

Telehealth

Job summary

Tonkin Mazda of Portland is hiring a Service Advisor to act as the liaison between customers and technicians in our Portland service department. You will help schedule, upsell technician time, and communicate expected completion times and costs to customers.

We value a strong work ethic, clear communication, and teamwork to deliver exceptional customer experiences. Join a trusted local employer with a focus on growth and development in a fast-paced dealership setting.

Qualifications

• 1–3 years of automotive service advising experience.
• Experience in CDK is strongly preferred.
• Must be 18 years or older with a valid driver's license and clean driving record.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Drive the sale of technicians' time to meet the department's sales forecast.
• Prioritize required services and be prepared to provide options upon request.
• Keep customers informed on completion times, service expenses, and possible changes.
• Ensure the customer has a positive dealership experience.

Skills

Communication Skills

Teamwork

Strong Work Ethic

Tools

CDK

Job description

Tonkin Mazda of Portland is hiring a Service Advisor to act as the liaison between customers and technicians in our Portland service department. You will help schedule, upsell technician time, and communicate expected completion times and costs to customers.

We value a strong work ethic, clear communication, and teamwork to deliver exceptional customer experiences. Join a trusted local employer with a focus on growth and development in a fast-paced dealership setting.