Auto Service Advisor: Fast-Paced Growth, $60k-$125k

Chapman Automotive Group; Chandler (AZ); On-site; USD 60,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Supportive, team-oriented workplace

Employee discounts and assistance

Volunteer opportunities

Closed on Sundays

Job summary

Freeway Chevrolet in Chandler, AZ is seeking a Quick Lane Service Advisor to join our service team. You will educate customers on vehicle maintenance, present service options, and communicate with technicians to ensure a smooth repair process.

Ideal candidates have at least 1 year of customer service or sales experience, strong communication skills, and the ability to work in a fast-paced team environment. We offer competitive pay and a supportive workplace with growth opportunities.

Qualifications

• 1 year of customer service or sales experience required.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills.
• Ability to pass a pre-employment background check and drug screening.

Responsibilities

• Schedule, confirm, and prepare for customer appointments to ensure an efficient service experience
• Determine vehicle service needs based on customer concerns, vehicle inspections, and current mileage
• Educate customers on recommended maintenance and available services
• Write accurate repair orders, including transparent cost and time estimates
• Obtain customer authorization for recommended services
• Process customer payments and close completed repair orders
• Communicate regularly with technicians and parts associates to ensure timely completion of work
• Keep customers informed of their vehicle's service status and any additional recommendations
• Follow up with customers regarding their service experience and overall satisfaction
• Provide exceptional customer service throughout the entire service process

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Time management

Team player

Valid driver's license

Job description

Freeway Chevrolet in Chandler, AZ is seeking a Quick Lane Service Advisor to join our service team. You will educate customers on vehicle maintenance, present service options, and communicate with technicians to ensure a smooth repair process.

Ideal candidates have at least 1 year of customer service or sales experience, strong communication skills, and the ability to work in a fast-paced team environment. We offer competitive pay and a supportive workplace with growth opportunities.