Auto Service Advisor - Elevate Customer Experience

Ken Garff Honda of Orem - Orem, UT; Orem (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k with company match

Medical insurance

Dental Insurance

Vision Insurance

Wellness Plan

Job summary

Ken Garff Honda of Orem is seeking a Service Advisor to greet customers promptly, listen to inquiries, identify service needs, and provide clear estimates. You’ll use our DMS to schedule appointments, review repairs, and process payments with accuracy.

Join a team that values respect, integrity, growth, humility and teamwork, with competitive benefits, wellness time off, and an end-of-year bonus program.

Qualifications

• Customer-focused with strong communication.
• Ability to listen and identify service needs.
• Ability to handle payments and scheduling.

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Skills

Customer service

Communication

Relationship building

Team player

Tools

DMS familiarity

Job description

Ken Garff Honda of Orem is seeking a Service Advisor to greet customers promptly, listen to inquiries, identify service needs, and provide clear estimates. You’ll use our DMS to schedule appointments, review repairs, and process payments with accuracy.

Join a team that values respect, integrity, growth, humility and teamwork, with competitive benefits, wellness time off, and an end-of-year bonus program.