Service Advisor

Ken Garff Nissan of Orem - Orem, UT; Orem (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation package

401k with company match

Wellness Time Off and holidays

Medical, Dental, Vision, Disability,AD

Flex Spending and HSA

Year-end bonus (Garff Giveback)

Employee discounts on vehicle purchase

Job summary

Nissan of Orem, a Ken Garff Automotive Dealership, is seeking a Service Advisor to deliver exceptional customer service, manage inquiries, and coordinate service needs with precision in a fast-paced environment.

The role emphasizes relationship-building, teamwork, and accurate handling of service history and estimates using a DMS. Competitive benefits and growth opportunities are offered by Ken Garff Automotive Group in Utah.

Qualifications

• Friendly and cooperative demeanor; quick to connect and build relationships with others.
• Motivated, patient, conscientious, relaxed and cooperative team worker.
• Accommodating and analytical, while producing highly precise and accurate work.
• Experience with a DMS or service software is a plus.

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the callers inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customers service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Skills

Customer service

Communication

Relationship building

Team player

Analytical thinking

Attention to detail

Tools

Dealer Management System (DMS)

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We77re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Nissan of Orem, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why youll love working with us:

• Competitive compensation package and 401k with company match
• WellnessTime Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending,Health Savings Account, EAP, Wellness Plan,Mental Health Support, Diabetes Management Program,andParentalLeave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What youll do as a Service Advisor:

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the callers inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customers service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there31s nothing remarkable at Ken Garff. Our uniforms arent flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you hear. Because listening isn just something we do; it3s part of who we are. It3s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We just different that way.

Will you join us as a new Service Advisor? Will you throw your energy and focus behind what were doing? Will you live our values and do things differently than youve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.