Auto Service Advisor: Drive Customer Care & Maintenance

Hendrick Automotive Group; Durham (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Mercedes-Benz of Durham is seeking a Service Advisor to sell, identify and document service, maintenance, and repair work for customers. You will schedule service, provide estimates, and explain options to customers to help restore vehicle condition.

You will work with technicians, advise on necessary services, and strive to maintain CSI and company standards. The role requires strong communication, organization, and a commitment to safety in a fast-paced dealership environment.

Qualifications

• GED or higher education required.
• High school diploma or equivalent; further degrees are a plus.
• Experience in automotive or customer service is preferred.

Responsibilities

• Sell and identify required maintenance and repair services.
• Document service work and prepare itemized estimates.
• Schedule service appointments with customers.
• Advise customers on necessary and recommended services.
• Maintain customer satisfaction and CSI standards.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

DMS

MS Office

Job description

Mercedes-Benz of Durham is seeking a Service Advisor to sell, identify and document service, maintenance, and repair work for customers. You will schedule service, provide estimates, and explain options to customers to help restore vehicle condition.

You will work with technicians, advise on necessary services, and strive to maintain CSI and company standards. The role requires strong communication, organization, and a commitment to safety in a fast-paced dealership environment.