Customer-Driven Auto Service Advisor

schomp; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Pet insurance

401(k) with company match

Paid time off

On-site gym

Job summary

Mercedes-Benz of Farmington is seeking an enthusiastic Service Advisor to own the guest experience in the service lane. You will be the friendly first face, greet customers, explain repair processes, and coordinate with technicians to ensure timely service.

You will prepare estimates, schedule work, and maintain strong rapport with customers while upholding the dealership's standards for hospitality and quality service.

Qualifications

• Automotive dealership Service Advisor experience required.
• Ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
• The self-concept of professional should be coupled with concern for quality service and customer satisfaction.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).
• Ability to drive manual transmission vehicles.

Responsibilities

• Be a friendly and professional "first face" of Mercedes-Benz of Farmington when meeting with customers.
• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

Skills

Customer service

Communication

Professionalism

Job description

Mercedes-Benz of Farmington is seeking an enthusiastic Service Advisor to own the guest experience in the service lane. You will be the friendly first face, greet customers, explain repair processes, and coordinate with technicians to ensure timely service.

You will prepare estimates, schedule work, and maintain strong rapport with customers while upholding the dealership's standards for hospitality and quality service.