Auto Service Advisor - Customer-Focused & Growth Ready

Rountreemooreford; Fort Myers (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

401(k) matching

Professional training

Paid time off

Employee discounts

Referral programs

Job summary

Mazda of Fort Myers, part of Morgan Auto Group, is seeking a qualified Service Advisor to join our team. We offer a team environment, ongoing training and support, and growth opportunities.

If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!!* In addition to competitive

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Job description

Mazda of Fort Myers, part of Morgan Auto Group, is seeking a qualified Service Advisor to join our team. We offer a team environment, ongoing training and support, and growth opportunities.

If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!!* In addition to competitive