Auto Service Advisor - Customer-First Growth Path

Sheehy Division; Alexandria (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Maternity/Paternity Leave

Paid Training

Career Advancement

401(k) and Profit Sharing

Job summary

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your knack for pleasing people to work and become an expert in customer service, greeting customers and liaising between customers and service technicians.

We offer solid benefits, opportunities for advancement, and compensation based on experience ranging from $50K to $200K. Authorized to work in the USA, with a strong equal opportunity policy.

Qualifications

• Experience as a Service Advisor preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Authorized to work in the USA.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain CSI scores by dealership standards.

Skills

Customer service

Communication

Organizational skills

Tools

Reynolds & Reynolds DMS

Job description

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your knack for pleasing people to work and become an expert in customer service, greeting customers and liaising between customers and service technicians.

We offer solid benefits, opportunities for advancement, and compensation based on experience ranging from $50K to $200K. Authorized to work in the USA, with a strong equal opportunity policy.