Auto Service Advisor - Customer Experience Pro

Tracy Volkswagen; Tracy (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Medical, Vision and Dental Benefits

401(k) with company match

Education courses for employees and'\u

Employee referral bonus

Employee discounts

Excellent culture

Growth opportunities

Job summary

Tracy CDJR in California seeks dynamic professionals who excel at customer service in a fast-paced, challenging environment. This is a real career opportunity with advancement potential; if you're only looking for a job, please do not respond.

Responsibilities include greeting customers, collecting vehicle information, documenting symptoms, presenting service recommendations, coordinating follow-ups, and updating customers on progress. We offer training, benefits, and growth opportunities.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Previous customer service experience.
• Strong multi-tasking and organizational skills.
• Energetic with a long-term career focus.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly and politely.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Document vehicle symptoms as described by the customer.
• Review current and future service needs and recommendations with customers.
• Establish follow-up times.
• Monitor progress and update customers frequently.
• Ensure services are properly authorized and documented per regulations.
• Explain completed work and charges to customers.

Skills

Customer satisfaction

Customer service experience

Multi-tasking

High energy

Long-term career focus

Integrity

Job description

Tracy CDJR in California seeks dynamic professionals who excel at customer service in a fast-paced, challenging environment. This is a real career opportunity with advancement potential; if you're only looking for a job, please do not respond.

Responsibilities include greeting customers, collecting vehicle information, documenting symptoms, presenting service recommendations, coordinating follow-ups, and updating customers on progress. We offer training, benefits, and growth opportunities.