Auto Service Advisor - Customer Experience (Paid Training)

Hireology; Moreno Valley (CA); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k) Plan

Free Strayer University courses

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Job summary

Moss Bros. Auto Group is seeking a hands-on Service Department leader to oversee drive lane operations and ensure high-quality customer service. You will manage service orders, assist with diagnostics, and coordinate technicians to maximize efficiency and customer satisfaction.

Join a locally owned Southern California auto group with a strong leadership culture and a commitment to fair, value-driven service. Monday through Saturday shifts and a focus on teamwork are part of the role.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time-management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven record of positive customer satisfaction.
• Team-oriented and self-motivated.
• Ability to work with minimal supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and complete assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Manage daily technicians’ time and ensure it is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and supervise the service department.

Skills

Organized personality

People management

Time management

Customer communication

Professional appearance

Customer satisfaction

Team orientation

Self-motivation

Supervising others

Clean driving record

Job description

Moss Bros. Auto Group is seeking a hands-on Service Department leader to oversee drive lane operations and ensure high-quality customer service. You will manage service orders, assist with diagnostics, and coordinate technicians to maximize efficiency and customer satisfaction.

Join a locally owned Southern California auto group with a strong leadership culture and a commitment to fair, value-driven service. Monday through Saturday shifts and a focus on teamwork are part of the role.