Service Advisor — Customer Experience Champion

Mossy Nissan Inc; National City, Northern (CA, KY); Hybrid; USD 70,000 - 130,000; Full time

Benefits offered by this job

Medical Benefits

Insurance Plans

401K

Paid Vacation

Disability Insurance

Life Assistance Program

Life & Accident Insurance

Growth Opportunities

Paid Training

Employee Purchase Incentives

Job summary

Mossy Auto Group seeks a Service Advisor to own the service-lane customer experience, from greeting owners to explaining repairs. You will coordinate with technicians, schedule service, and ensure a smooth, professional visit.

New entrants to automotive are welcome with prior customer service, retail, or hospitality experience. The position offers a base wage at minimum up to $17.75/hour plus commissions, with average yearly earnings projected between $70,000 and $130,000 depending on

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record & CA Driver’s License.
• Willing to submit to a pre-employment background check & drug screen.
• Basic understanding of vehicle system.
• Superior customer service skills.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided.
• Distribute work between technicians efficiently
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Skills

Organized & friendly

Team leadership

Time management

Communication skills

Professional appearance

Driver's license

Background check

Vehicle systems

Customer service

Job description

Mossy Auto Group seeks a Service Advisor to own the service-lane customer experience, from greeting owners to explaining repairs. You will coordinate with technicians, schedule service, and ensure a smooth, professional visit.

New entrants to automotive are welcome with prior customer service, retail, or hospitality experience. The position offers a base wage at minimum up to $17.75/hour plus commissions, with average yearly earnings projected between $70,000 and $130,000 depending on