Auto Service Advisor

Kunes Auto Group; Galesburg (IL); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) retirement plan

Paid time off and holiday pay

Employee discounts on vehicles, parts,

Ongoing training and development

Team-oriented environment

Daily Pay Program

Job summary

Kunes Auto Group is seeking an Automotive Service Advisor to bridge customers and our service department, ensuring vehicles receive top-tier care and a seamless experience.

You will assess service needs, prepare repair orders, and communicate results while providing an outstanding customer journey in a fast-paced dealership environment. This Illinois-based role offers comprehensive benefits, daily pay, and opportunities for career growth.

Qualifications

• 1+ years of Service Advising experience in a dealership or service center is required.
• Strong communication and organizational skills with attention to detail.
• Knowledge of vehicle maintenance and repair processes is a plus.
• Technically savvy, easily able to learn software systems required.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Advise customers on vehicle care, preventative maintenance, and available services.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
• Implement quality control processes to minimize errors and ensure customer satisfaction.

Skills

Service advising

Driver's license

Customer service

Tools

Service software

Job description

About Kunes Auto Group:

Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary:

Kunes Auto Group is seeking a skilled and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities:

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Advise customers on vehicle care, preventative maintenance, and available services.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
• Implement quality control processes to minimize errors and ensure customer satisfaction.

Qualifications:

• 1+ years of Service Advising experience in a dealership or service center is required.
• Strong communication and organizational skills with attention to detail.
• Knowledge of vehicle maintenance and repair processes is a plus.
• Technically savvy, easily able to learn software systems required.
• Valid driver’s license and clean driving record.

Compensation:

• $50,000.00 - $85,000.00 + depending on experience

What We Offer:

• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and development opportunities.
• A supportive, team-oriented work environment with room for career growth.
• Daily Pay Program

Join the Kunes Auto Group Family!

If you’re passionate about providing exceptional customer service and thrive in a fast-paced environment, we’d love to hear from you.

Kunes Auto Group is an Equal Opportunity Employer.