Auto Sales Desk Leader & Coach

Lithia Motors; City of Albany (NY); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Armory Chrysler Dodge Jeep Ram Fiat of Albany is seeking a Sales Desk Manager to lead and develop the service sales team, structure vehicle deals, and drive profitability while delivering an exceptional customer experience. You will coach consultants, manage pricing, and work with Finance to ensure smooth deal flow.

The role emphasizes leadership, negotiation, CRM utilization, and a customer-focused mindset within a high-volume dealership environment.

Qualifications

• 3+ years of automotive sales leadership experience in an OEM dealership.
• Proven success desking deals and driving sales profitability.
• Strong understanding of finance, lender programs, and trade appraisals.
• Experience coaching and developing high-performing sales teams.
• Excellent leadership, communication, and negotiation skills.

Responsibilities

• Drive dealership sales performance by supporting and leading the daily sales process.
• Structure vehicle deals, coach sales associates, and ensure exceptional customer experience.
• Review deal structures, pricing, lender options, and payment scenarios.
• Collaborate with Finance Managers to facilitate smooth deal flow and deliveries.
• Monitor daily sales activity, appointments, showroom traffic, and lead conversion.

Skills

Sales leadership

Desking deals

Negotiation

CRM utilization

Customer engagement

Finance knowledge

Trade appraisals

Tools

CRM

DMS

Desking tools

Job description

Armory Chrysler Dodge Jeep Ram Fiat of Albany is seeking a Sales Desk Manager to lead and develop the service sales team, structure vehicle deals, and drive profitability while delivering an exceptional customer experience. You will coach consultants, manage pricing, and work with Finance to ensure smooth deal flow.

The role emphasizes leadership, negotiation, CRM utilization, and a customer-focused mindset within a high-volume dealership environment.