Auto Pound Operations Supervisor

Vehicle Management Solutions LLC; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

United Road Towing / VM Solutions in Chicago, IL is seeking a dependable Auto Pound Supervisor to oversee daily operations at our vehicle impound facility. The role requires strong leadership, organization, and a dedication to accurate processes in a fast-paced environment.

The ideal candidate will manage intake, inventory, storage, and releases while ensuring compliance with company policies and City of Chicago procedures.

Qualifications

• Previous supervisory or management experience is preferred.
• Experience in towing or vehicle impound operations is a plus.
• Strong organizational skills and attention to detail are essential.
• Ability to manage employees and make sound decisions independently.
• Excellent communication, conflict resolution and customer service skills.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Supervise employees and ensure daily operations run efficiently.
• Oversee vehicle intake, inventory, storage, and release procedures.
• Verify vehicle information, including VIN numbers, tow records, inventory reports, and supporting documentation.
• Ensure all vehicle releases are properly authorized and accurately processed.
• Monitor employee performance, attendance, and compliance with company policies.
• Assist with employee training, scheduling, and daily assignments.
• Handle customer concerns, complaints, and escalated situations professionally.
• Ensure accurate handling of payments, receipts, and daily transactions.
• Review paperwork for accuracy and resolve discrepancies.
• Communicate with management, tow truck operators, City personnel, and other departments as needed.
• Ensure facility security, employee safety, and adherence to operational procedures.
• Prepare incident reports and communicate operational issues to management.
• Maintain an organized and professional work environment.
• Perform additional duties as assigned by management.

Skills

Supervisory experience

Customer service

Leadership

Attention to detail

Communication skills

Basic computer proficiency

Job description

United Road Towing / VM Solutions in Chicago, IL is seeking a dependable Auto Pound Supervisor to oversee daily operations at our vehicle impound facility. The role requires strong leadership, organization, and a dedication to accurate processes in a fast-paced environment.

The ideal candidate will manage intake, inventory, storage, and releases while ensuring compliance with company policies and City of Chicago procedures.