Auto Parts Store Pro: Customer-First Sales & Service

Genuine Parts Company; Carlton Woods (GA); On-site; USD 24,000 - 36,000; Full time

Job summary

The Store Pro at Genuine Parts Company's NAPA store serves as the primary contact for customers, delivering high-quality automotive parts solutions to retail and wholesale buyers. You will rely on product knowledge, respond to inquiries, and support store performance through engaging service and accurate order fulfillment.

This entry-level role offers growth within the organization, with opportunities to learn automotive parts systems, operate POS and catalog tools, and contribute to a

Qualifications

• High School Diploma or GED.
• Valid Driver's License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication

Customer service

Problem solving

Attention to detail

Learning aptitude

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

The Store Pro at Genuine Parts Company's NAPA store serves as the primary contact for customers, delivering high-quality automotive parts solutions to retail and wholesale buyers. You will rely on product knowledge, respond to inquiries, and support store performance through engaging service and accurate order fulfillment.

This entry-level role offers growth within the organization, with opportunities to learn automotive parts systems, operate POS and catalog tools, and contribute to a