Auto Parts Specialist — Customer-Driven Store Pro

Genuine Parts Company; Downingtown (Chester County); On-site; USD 30,000 - 42,000; Full time

Job summary

Genuine Parts Company (NAPA) Store Pro serves as the primary contact for customers in the retail store, delivering a high-quality customer experience. You will provide automotive parts solutions to both retail and wholesale customers and contribute to store performance through strong product knowledge, responsiveness and engagement.

This role offers a solid entry point or growth path within the organization.

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License is required.
• Strong communication (verbal and written) and interpersonal skills.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Job description

Genuine Parts Company (NAPA) Store Pro serves as the primary contact for customers in the retail store, delivering a high-quality customer experience. You will provide automotive parts solutions to both retail and wholesale customers and contribute to store performance through strong product knowledge, responsiveness and engagement.

This role offers a solid entry point or growth path within the organization.