Auto Parts Store Pro: Customer Excellence & Sales

NAPA; Toledo (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

NAPA is seeking a Store Pro to serve as the primary touchpoint for customers in our Toledo, OH store, delivering automotive parts solutions and a high-quality shopping experience. You will assist both retail and wholesale customers and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a clear entry point and growth path within the organization, with emphasis on accurate parts identification, order fulfillment, and collaborative

Qualifications

• High School Diploma or GED required.
• Strong communication (verbal and written) and interpersonal skills are essential.
• Customer-focused mindset with strong listening and problem-solving abilities is needed.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication skills

Interpersonal skills

Customer focus

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

NAPA is seeking a Store Pro to serve as the primary touchpoint for customers in our Toledo, OH store, delivering automotive parts solutions and a high-quality shopping experience. You will assist both retail and wholesale customers and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a clear entry point and growth path within the organization, with emphasis on accurate parts identification, order fulfillment, and collaborative