Auto Parts Store: Lead Operations & Customer Experience

NAPA Auto Parts; Greenville (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

NAPA Auto Parts in Greenville, SC is seeking an Assistant Store Manager to lead daily store operations and customer interactions. You will support the Store Manager across all functions while maintaining active customer-facing sales responsibilities.

You will oversee counter sales, inventory, delivery coordination, and safety standards, coaching the team and ensuring continuity and strong performance in a fast-paced setting.

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree completion.
• Experience in automotive after-market service or willingness to learn all things automotive.
• Leadership experience with a customer-centric mindset.
• Ability to work in a fast-paced, complex environment.
• Knowledge of cataloging and inventory management systems.
• Background in automotive/parts retail or similar management.
• ASE certifications a plus.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across channels (in-store, phone, dealer).
• Model expected behaviors, processes, and customer standards.
• Oversee opening and closing routines, cash reconciliation, and end-of-day reporting.
• Support administrative tasks: scheduling input, compliance, reporting, and basic P&L awareness.
• Monitor store metrics and drive improvements in sales, inventory, and customer satisfaction.
• Provide leadership, coaching, and performance management for store functions.
• Develop talent and mentor successors; drive safety and continuous improvement.

Skills

Leadership experience

Customer service

Inventory systems

Automotive knowledge

NAPA Know How

ASE certification

Fast-paced environment

Physical ability 60lbs

Education

High school diploma or equivalent; technical or trade school courses or degree completion

Job description

NAPA Auto Parts in Greenville, SC is seeking an Assistant Store Manager to lead daily store operations and customer interactions. You will support the Store Manager across all functions while maintaining active customer-facing sales responsibilities.

You will oversee counter sales, inventory, delivery coordination, and safety standards, coaching the team and ensuring continuity and strong performance in a fast-paced setting.