Auto Parts Specialist - Customer Service & Solutions

O'Reilly Auto Parts; Amelia (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

401k plan with employer contributions

Medical, dental, vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Amelia, OH is seeking a Parts Specialist to provide top-tier service to retail and installer customers. You will greet customers, assist with product selection, quote prices, and support store management in daily tasks.

The role emphasizes accuracy in cash handling, inventory maintenance, and friendly problem-solving. Bilingual candidates are encouraged to apply and training will be provided where needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Assist management and installers with professional customers as needed.
• Handle cash, process payments, and make change accurately according to policy.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints in a friendly manner.
• Perform daily store operations including stocking, pricing, and housekeeping.
• Provide in-store services such as basic vehicle care where allowed by law.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language

Education

ASE certification

Job description

O’Reilly Auto Parts in Amelia, OH is seeking a Parts Specialist to provide top-tier service to retail and installer customers. You will greet customers, assist with product selection, quote prices, and support store management in daily tasks.

The role emphasizes accuracy in cash handling, inventory maintenance, and friendly problem-solving. Bilingual candidates are encouraged to apply and training will be provided where needed.