Auto Parts Specialist: Customer Experience Pro

NAPA; Cookeville (TN); On-site; USD 24,000 - 36,000; Full time

Job summary

NAPA in Cookeville is seeking a Store Associate to serve as the frontline contact for customers, delivering accurate automotive parts solutions and a high-quality shopping experience. You will use product knowledge to assist both retail and wholesale customers, handle POS transactions, assist with inventory, and support store operations in a fast-paced environment.

This role emphasizes teamwork, responsiveness, and a willingness to learn automotive systems, with opportunities for growth within

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong verbal and written communication.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive, engaging customer experience.
• Operate POS, inventory/catalog tools, and communications devices.
• Maintain a clean, safe, and welcoming store environment.
• Assist with transactions, inquiries, and general workflow.
• Support inventory tasks including receiving and stocking.

Skills

Customer service

Communication

Problem-solving

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

POS systems

Job description

NAPA in Cookeville is seeking a Store Associate to serve as the frontline contact for customers, delivering accurate automotive parts solutions and a high-quality shopping experience. You will use product knowledge to assist both retail and wholesale customers, handle POS transactions, assist with inventory, and support store operations in a fast-paced environment.

This role emphasizes teamwork, responsiveness, and a willingness to learn automotive systems, with opportunities for growth within