Automotive Parts & Customer Service Pro

NAPA Auto Parts; Nashville (TN); On-site; USD 28,000 - 42,000; Full time

Job summary

NAPA Auto Parts Store Pro in Nashville is seeking a customer-focused team member to provide automotive parts solutions and deliver exceptional service in-store. You will assist retail and wholesale customers, apply product knowledge, and support fast-paced operations to drive loyalty and sales.

This role emphasizes strong communication, accuracy in parts identification, and collaboration with peers. Reports to Store Manager and offers a clear entry point for growth within NAPA.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: experience in automotive, retail, or parts environments.
• Preferred: knowledge of inventory or cataloging systems.
• ASE Certification (not required) is a plus.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused mindset

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts Store Pro in Nashville is seeking a customer-focused team member to provide automotive parts solutions and deliver exceptional service in-store. You will assist retail and wholesale customers, apply product knowledge, and support fast-paced operations to drive loyalty and sales.

This role emphasizes strong communication, accuracy in parts identification, and collaboration with peers. Reports to Store Manager and offers a clear entry point for growth within NAPA.