Auto Parts Specialist - Bilingual Customer Expert

O'Reilly Auto Parts; Laurel (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

401k from day one

Health insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist in Laurel, MS to provide high-level service to retail and installer customers. The role involves assisting management, answering calls, handling cash, returns, and various in-store tasks with a strong emphasis on customer satisfaction.

Bilingual abilities are encouraged. Ideal candidates will have automotive knowledge or exposure, readiness to learn, and a commitment to growth within the company.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers and assist in merchandise selection.
• Support managers and installer service specialists for professionals.
• Answer store calls, look up parts, quote prices, and promote the Low-Price Guarantee.
• Process exchanges and returns per policy and secure cash drawer.
• Perform daily store tasks like stocking, planogram updates, and equipment training.

Skills

Customer service

Multitasking

Attention to detail

Alphanumeric matching

Bilingual (Spanish)

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist in Laurel, MS to provide high-level service to retail and installer customers. The role involves assisting management, answering calls, handling cash, returns, and various in-store tasks with a strong emphasis on customer satisfaction.

Bilingual abilities are encouraged. Ideal candidates will have automotive knowledge or exposure, readiness to learn, and a commitment to growth within the company.