Auto Parts & Service Specialist — Installer Focus
O'Reilly Auto Parts
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Benefits offered by this job
Job summary
O'Reilly Auto Parts seeks an Installer Service Specialist to support professional customers at the installer counter, overseeing delivery coordination and accurate order fulfillment. You will develop sales relationships with installers, take orders by phone and online, direct delivery staff for timely deliveries, ensure vehicle inspections, assist on front and back counters, and help with stock and labor claims.
This role also offers growth opportunities within a stable organization.
Qualifications
- Experience with automotive parts and services.
- Strong communication with professional customers.
- ASE certification is preferred.
- Bilingual Spanish a plus.
Responsibilities
- Develop sales relationships with installers/professional customers.
- Take orders over phone/online, invoice, direct delivery/picking/ staging of parts.
- Direct delivery specialists to ensure timely orders.
- Ensure delivery vehicles are serviced and inspected daily.
- Assist on front and retail counters as needed.
- Backroom duties: auto-load, returns, stock, etc.
- Process customer labor claims quickly and efficiently.
- All other duties as assigned.
Skills
Education
Job description
O'Reilly Auto Parts seeks an Installer Service Specialist to support professional customers at the installer counter, overseeing delivery coordination and accurate order fulfillment. You will develop sales relationships with installers, take orders by phone and online, direct delivery staff for timely deliveries, ensure vehicle inspections, assist on front and back counters, and help with stock and labor claims.
This role also offers growth opportunities within a stable organization.
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