Auto Parts Dispatch Specialist

Pull-A-Part, LLC; Atlanta (GA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Short-Term Disability

Long-Term Disability Insurance

401(k) with Company Match

Paid Holidays & Vacation

On-the-Job Training & Career Dev

Employee Referral Bonus

EAP – Counseling & Wellness

Job summary

Pull-A-Part, LLC is seeking a detail-oriented Dispatch Agent to support customers, drivers, and store locations in a fast-paced environment. The ideal candidate brings strong communication skills, excellent customer service, and the ability to manage a high volume of calls and emails.

You will help keep vehicle buying and pickup activities running smoothly by providing timely support, maintaining accurate information, and coordinating requests among customers, drivers, and store teams.

Qualifications

• Excellent customer service and communication skills.
• Professional demeanor and strong attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Strong multitasking and organizational skills.
• Basic computer proficiency and data entry experience.
• Previous dispatch, logistics, call center, or customer service experience preferred.

Responsibilities

• Answer and manage calls from customers, drivers, and store locations.
• Send and respond to emails professionally and promptly.
• Understand and apply vehicle buying laws and requirements across various states.
• Verify VINs, update quotes, and reschedule appointments as needed.
• Resolve customer service issues and elevate concerns to management when necessary.
• Meet established call and performance goals.
• Maintain accurate records and ensure attention to detail in all tasks.
• Effectively multitask while managing calls, emails, and administrative duties.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Team-oriented

Organizational skills

Data entry

Dispatch experience

Job description

Pull-A-Part, LLC is seeking a detail-oriented Dispatch Agent to support customers, drivers, and store locations in a fast-paced environment. The ideal candidate brings strong communication skills, excellent customer service, and the ability to manage a high volume of calls and emails.

You will help keep vehicle buying and pickup activities running smoothly by providing timely support, maintaining accurate information, and coordinating requests among customers, drivers, and store teams.