Auto Parts Customer Specialist

NAPA Auto Parts; Ponchatoula (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

NAPA Auto Parts in Ponchatoula, LA, seeks a Full-time Store Associate to serve as the primary contact for customers in the retail store, delivering the NAPA brand experience. You will provide automotive parts solutions to retail and wholesale customers, and support store performance with product knowledge, responsiveness and engagement.

You will operate POS and inventory systems, keep shelves organized, and build loyalty through helpful service.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Learning mindset

Valid driver's license

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts in Ponchatoula, LA, seeks a Full-time Store Associate to serve as the primary contact for customers in the retail store, delivering the NAPA brand experience. You will provide automotive parts solutions to retail and wholesale customers, and support store performance with product knowledge, responsiveness and engagement.

You will operate POS and inventory systems, keep shelves organized, and build loyalty through helpful service.