Automotive Parts Solutions Specialist

NAPA; Ponchatoula (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

NAPA is seeking a customer‑focused Store Associate in Ponchatoula, LA to provide automotive parts solutions and deliver a high‑quality customer experience in a fast‑paced retail environment. You will assist retail and wholesale customers, use POS and inventory tools, and develop product knowledge to drive loyalty and sales while supporting store operations and team members.

Responsibilities include accurate parts identification, order fulfillment, coordinating deliveries with drivers,

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: Experience in automotive, retail, or parts environment.
• ASE Certification (not required).
• Leadership demonstrates accountability and ownership of customer outcomes.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer-focused mindset

Strong communication

Problem-solving abilities

Team-oriented

Education

High School Diploma or GED

Tools

POS systems

Inventory / catalog tools

Delivery management systems

Job description

NAPA is seeking a customer‑focused Store Associate in Ponchatoula, LA to provide automotive parts solutions and deliver a high‑quality customer experience in a fast‑paced retail environment. You will assist retail and wholesale customers, use POS and inventory tools, and develop product knowledge to drive loyalty and sales while supporting store operations and team members.

Responsibilities include accurate parts identification, order fulfillment, coordinating deliveries with drivers,