Auto Parts Customer Advocate – Evening Shift

Factory Motor Parts Co; Sherwood (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

Factory Motor Parts Co. is seeking an Auto Parts Professional to join our Customer Service Team. The role involves talking with customers to identify needs, applying strong selling skills, and strengthening relationships with customers.

The position requires experience with automotive parts and order processing, with duties including taking orders, looking up parts in our catalog system, and providing recommendations. Wage and schedule reflect industry standards for this shift.

Qualifications

• 3 years of experience with automotive parts.
• 1-2 years of sales and customer service experience.
• Ability to look up parts in parts cataloging systems.
• Excellent verbal and written communication skills.
• Strong mechanics background; ASE certification a plus.

Responsibilities

• Take customer orders over the phone.
• Look up auto parts in our FMP parts catalog system.
• Process customer orders with high degree of accuracy.
• Troubleshoot and make recommendations to meet customer needs.
• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs.
• Perform other duties as assigned.

Skills

Automotive parts

Sales experience

Part lookup systems

Communication skills

ASE certification

Job description

Factory Motor Parts Co. is seeking an Auto Parts Professional to join our Customer Service Team. The role involves talking with customers to identify needs, applying strong selling skills, and strengthening relationships with customers.

The position requires experience with automotive parts and order processing, with duties including taking orders, looking up parts in our catalog system, and providing recommendations. Wage and schedule reflect industry standards for this shift.