Auto Parts Counter Specialist - Customer-Focused Growth

Key Auto Group; Portsmouth (NH); On-site; USD 21,000 - 28,000; Full time

Job summary

Key Auto Group in Portsmouth, NH is seeking a Parts Counter Sales professional to assist customers from start to finish and maintain accurate stock levels. The role requires friendly, professional communication with staff and customers, accuracy in pricing, and the ability to interpret parts catalogs.

Responsibilities include handling phone inquiries, providing quotes, reviewing shop estimates for accuracy, and ensuring all parts requests are billed appropriately.

Qualifications

• High School Diploma or equivalent.
• Prior auto parts sales experience (preferred).
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time management skills.
• Ability to read/interpret safety and maintenance documents.
• Ability to calculate figures including discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Valid driver's license and clean driving record.

Responsibilities

• Assist in the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls, and provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and pricing aligns with the estimate.
• Provide high-level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks for stock accuracy.
• Notify the site manager of out-of-stock parts or shop materials needing attention.
• Locate out-of-stock parts from outside sources and submit an emergency order.
• Ensure internal requests for parts are billed on the service repair order.
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Time management

Read/interpret documents

Mathematical calculations

Auto parts sales experience

Education

High School Diploma or equivalent

Job description

Key Auto Group in Portsmouth, NH is seeking a Parts Counter Sales professional to assist customers from start to finish and maintain accurate stock levels. The role requires friendly, professional communication with staff and customers, accuracy in pricing, and the ability to interpret parts catalogs.

Responsibilities include handling phone inquiries, providing quotes, reviewing shop estimates for accuracy, and ensuring all parts requests are billed appropriately.