Auto Parts Counter Specialist - Customer-Focused

Palmen Auto Stores; Kenosha (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Commission and bonus

Paid training

Insurance options

401k with company match

Paid time off

Discounts on vehicles and parts

Job summary

Palmen Auto Stores in Kenosha, WI seeks a Parts Counter Advisor to support sales and the service department. You will locate and source parts, provide price quotes, and assist with pricing, billing, and inventory control.

The role requires part knowledge, strong customer service, and the ability to work with a team. You will interact with customers and internal staff, read catalogs, and ensure accurate pricing.

Qualifications

• High School Diploma or equivalent and prior auto parts dealership sales experience.
• Previous dealership parts experience required. GM parts experience preferred.
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time management skills.
• Ability to read/interpret safety and maintenance documents.
• Ability to calculate figures including discounts, interest, commissions, proportions, and percentages.
• Valid driver’s license with clean driving record.

Responsibilities

• Oversee the parts sales process from start to finish.
• Converse effectively with customers and employees regarding customer parts status.
• Read and understand the parts catalog when looking up specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and pricing aligns with the estimate.

Skills

Interpersonal skills

Time management

Customer service

Mathematical calculations

Education

High School Diploma or equivalent

GM parts experience preferred

Job description

Palmen Auto Stores in Kenosha, WI seeks a Parts Counter Advisor to support sales and the service department. You will locate and source parts, provide price quotes, and assist with pricing, billing, and inventory control.

The role requires part knowledge, strong customer service, and the ability to work with a team. You will interact with customers and internal staff, read catalogs, and ensure accurate pricing.