Auto Parts Counter Specialist

NAPA; Jacksonville (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Outstanding health benefits and 401K

Health Insurance

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA is seeking a Counter Sales associate to be the face of our retail store, helping customers with auto parts needs in person and over the phone. The role requires a background in automotive parts or a willingness to learn, excellent communication, and a customer-centric approach.

You will engage with customers, work with the team to resolve questions, and use our catalog and computer systems to provide accurate solutions. This entry-level opportunity supports growth within the NAPA family.

Qualifications

• Background in automotive parts or willingness to learn.
• High School Diploma or GED.
• Excellent verbal and written communication skills.
• Customer-centric with empathy and strong listening abilities.

Responsibilities

• Provide auto parts answers for retail and wholesale customers at the counter or over the phone.
• Assist other team members with customer questions using parts knowledge.
• Deliver outstanding customer care in the store environment.
• Contribute to a fast-paced, high-energy store culture.
• Welcome customers and create a positive shopping experience.
• Operate computer, cash register, telephone, and catalog system.

Skills

Parts knowledge

Customer service

Communication skills

Listening skills

Team focus

Education

High school diploma

Technical/Trade schooling

Tools

Cataloging systems

Inventory management software

Job description

NAPA is seeking a Counter Sales associate to be the face of our retail store, helping customers with auto parts needs in person and over the phone. The role requires a background in automotive parts or a willingness to learn, excellent communication, and a customer-centric approach.

You will engage with customers, work with the team to resolve questions, and use our catalog and computer systems to provide accurate solutions. This entry-level opportunity supports growth within the NAPA family.