Auto Parts Counter Specialist

Tri-State Enterprises, Inc; Georgetown (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Driven Distribution Group is seeking an Auto Parts Counter Professional to assist customers in locating, selecting, and purchasing auto parts. You will provide expert advice, ensure accurate identification, and deliver parts promptly in a fast-paced environment.

The ideal candidate has 1–2 years in retail or automotive parts sales, strong knowledge of parts and tools, excellent communication, and POS/inventory proficiency.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of experience in retail or automotive parts sales preferred.
• Strong knowledge of automotive parts, tools, and accessories.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using POS systems and inventory tools.
• Ability to lift up to 50 lbs. and stand for extended periods.

Responsibilities

• Greet and assist customers in person, over the phone, or online, providing information about auto parts and accessories.
• Help customers identify the parts they need by asking questions and cross-referencing part numbers, vehicle models, and other specifications.
• Provide recommendations for alternative parts, upgrades, or additional products based on customer needs.
• Resolve customer complaints or concerns in a professional and efficient manner.
• Accurately enter parts orders into the system and ensure they are processed quickly.
• Verify availability of parts and order out-of-stock items from suppliers as needed.
• Assist in maintaining the inventory by organizing parts and keeping the parts counter stocked with the most commonly requested items.
• Assist with restocking and organizing inventory in the warehouse, ensuring accurate labeling and proper storage.
• Maintain up-to-date knowledge of automotive parts, accessories, and tools, as well as new products in the market.
• Use product knowledge to upsell or cross-sell parts, accessories, and services to customers.
• Conduct outbound calls to existing customers to promote new products, notify them of promotions, and build lasting customer relationships.
• Stay informed about promotions, discounts, and company sales events to offer the best deals to customers.

Skills

Customer service

Communication

POS proficiency

Inventory awareness

Retail sales

Physical stamina

Automotive parts knowledge

Education

High school diploma or equivalent

College coursework or certification in automotive or sales

Tools

POS systems

Inventory software or vendor systems

Job description

Driven Distribution Group is seeking an Auto Parts Counter Professional to assist customers in locating, selecting, and purchasing auto parts. You will provide expert advice, ensure accurate identification, and deliver parts promptly in a fast-paced environment.

The ideal candidate has 1–2 years in retail or automotive parts sales, strong knowledge of parts and tools, excellent communication, and POS/inventory proficiency.