Auto Master Technician

Pep Boys; Havertown (Delaware County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Master Technician to lead a team in delivering exceptional automotive service. This role demands a strong background in mechanical diagnosis and repair, along with a customer-focused attitude. You will be responsible for diagnosing a range of automotive systems, mentoring fellow technicians, and ensuring customer satisfaction through effective communication. If you have a passion for automotive technology and a desire to thrive in a collaborative environment, this opportunity is perfect for you. Join a dynamic team where your expertise will make a significant impact on customer care and satisfaction.

Qualifications

• 5+ years of automotive mechanical diagnosis and repair experience.
• 8 or more ASE certifications preferred for this position.

Responsibilities

• Diagnose and repair automotive systems to specifications.
• Explain technical diagnoses and needed repairs to customers.

Skills

Automotive Mechanical Diagnosis

Problem-Solving

Customer Service

Leadership

Mentoring

Education

High School Diploma or GED

Tools

ASE Certifications (A1-A8)

Section 609 Certification

Job description

Position Summary

The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning, and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction. A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.

Duties & Responsibilities

• Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning, and computer systems.
• Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician).
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals, including employees and customers, on an as-required basis.
• Continuously learn new technical information and techniques in formal training sessions to stay abreast of rapidly changing automotive technology.
• Assist fellow technicians/mechanics in performing technical activities.
• Keep store management aware of mechanical repair problems as they occur.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.

Knowledge, Skills, and Abilities

This position is a leader in the shop. We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team-first mentality are essential for success in this role. We require the following to measure your fit:

• A High School Diploma or GED.
• 5+ years of strong automotive mechanical diagnosis, problem-solving, and repair experience.
• 8 or more ASE certifications are PREFERRED for this position (A1 through A8).
• Section 609 Certification required.
• State Inspection license if applicable.
• High level of motivation, energy, and a customer-focused attitude.
• Must have a valid driver's license.
• Successful completion of a pre-employment background check.
• Availability to work days, nights, holidays, and weekends as needed.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

The characteristics described are representative of those encountered while performing the essential functions of this job.

Physical Demands

• Extensive standing, walking, pushing, and reaching.
• Need full range of motion for reaching, bending, and stooping.
• Repetitive movement of hands, arms, legs.
• May drive a vehicle if needed.
• Lifting of heavy equipment (>50 pounds) is required.
• May work outside and be exposed to weather.
• Exposure to adverse weather conditions, chemicals, odors, dirt, and dust.
• Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.