Auto Loan Rep (Part-Time)

OneMain Financial; Evansville (IN); On-site; USD 19,000 - 32,000; Part time

Benefits offered by this job

Health insurance

401(k) match

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial in Evansville, IN is hiring part-time Auto Loan Representatives to serve in the auto purchase department, acting as the first point of contact for customers applying for vehicle financing.

You will partner with dealership staff, process applications, and help customers navigate financing options while maintaining compliance and delivering strong service. Flexible scheduling is available.

Qualifications

• High School Diploma or GED required.
• Strong communication and organization skills.
• Customer service experience preferred.

Responsibilities

• Reach out to customers via outbound or inbound calls to potential customers.
• Communicate with dealers and merchants to handle escalated situations.
• Build partnerships with Product Support, Verifications, and Underwriting teams.
• Assist in collateral swaps and unwinding purchase loans.
• Identify delays in timelines and escalate to define new timelines with parties.
• Collaborate with team to meet milestone events.
• Process applications and close secured title or auto loans.
• Implement strategies to drive growth and provide excellent service.
• Read credit bureau reports and maintain lending product knowledge.
• Ensure compliance with policies and laws; provide guidance to others.
• Market and sell OneMain lending products within the team.

Skills

Communication skills

Outbound calling

Time management

Team collaboration

Education

High School Diploma or GED

Job description

At OneMain, ourAuto Loan Representativesin the auto purchase department serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealership’s sales agents, in a call center environment. They communicate with dealers, merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation. Our Auto Loan Representatives in the auto purchase department exercise good judgment and discretion to facilitate business decisions, have strong product knowledge and drive for results, multitask, and have excellent time management skills. We’re currently offering part time positions based on business needs.

In the Role

• Reach out to customersvia outbound calls or responding to inbound callsfrom potential customers
• Communicate with dealer and merchants in handling escalated situations
• Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
• Assist in collateral swaps and unwinding of purchase loans
• Identify defects which will delay our defined timeline with the customer and escalat to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements.
• Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
• Process applications and closing secured title or auto loans
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

• High School Diploma or GED.
• Sense of urgency in meeting or exceeding application processing goals

Preferred:

• 2 or more years’ experience in inside sales, customer service, retail, or call center environment.
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Location:Onsite - Evansville, IN

Department Schedule:Flexible scheduling available within hours listed.

Mon-Fri 8:00 AM—9:00 PM, Saturday 8:00 AM -8:00 PM (Rotating every 3 Saturdays).

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave asdeterminedby state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)