Auto Internet Sales Appointment Pro — Customer Experience

Nucar Family of Dealerships; Norwood (MA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off and holidays

Training and development

Job summary

Nucar Hyundai of Norwood in Norwood, MA is seeking an Automotive Internet Sales Appointment Coordinator to manage online inquiries, schedule appointments, and coordinate with the sales team to provide a seamless customer experience.

The role focuses on fast response times, strong communication, and proactive follow-ups to convert inquiries into visits and sales. Full-time position with opportunities for performance bonuses and growth within the auto group.

Qualifications

• Experience in customer service, call center, or sales coordination preferred.
• Excellent communication skills across phone, email, and text.
• Strong organizational and multitasking abilities.
• Familiarity with CRM tools and basic computer programs.
• Positive attitude, professional demeanor, and strong work ethic.

Responsibilities

• Respond quickly and professionally to internet inquiries, phone calls, texts, and emails.
• Build rapport with customers to create trust and encourage them to visit the dealership.
• Set qualified sales appointments and confirm details with customers.
• Keep accurate records in CRM of all interactions and follow-ups.
• Proactively follow up with customers who have shown interest but not yet scheduled.
• Collaborate with the sales team to ensure a smooth handoff and great customer experience.
• Consistently meet daily and weekly contact and appointment goals.

Skills

Customer service

Call center

Sales coordination

Communication

Organization

CRM tools

Tools

CRM software

Basic computer skills

Job description

Nucar Hyundai of Norwood in Norwood, MA is seeking an Automotive Internet Sales Appointment Coordinator to manage online inquiries, schedule appointments, and coordinate with the sales team to provide a seamless customer experience.

The role focuses on fast response times, strong communication, and proactive follow-ups to convert inquiries into visits and sales. Full-time position with opportunities for performance bonuses and growth within the auto group.