Auto Insurance Claims Liaison & Processor

Total Recon Auto Center; Rockville (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Total Recon Auto Center is seeking a Claims Processor to act as the primary liaison with insurance companies and ensure claims progress smoothly and are properly compensated. You will keep Production staff and CSRs informed on all claim-related matters, while reviewing plans and submitting them to insurers for approval.

Ideal candidates have 1–2 years in automotive service, collision repair, or insurance claims, with strong communication and organizational skills.

Qualifications

• Minimum of 1-2 years of experience in automotive service, collision repair, or insurance claims.
• Excellent communication and organizational skills.
• Knowledge of insurance claim processes is a plus.

Responsibilities

• Claims Management: Review and submit repair plans to the appropriate insurance companies, ensuring accuracy and profitability.
• Insurance Liaison: Serve as the main point of contact for insurance companies, addressing inquiries and confirming claim payments prior to vehicle delivery.
• Collaboration: Work closely with the Production Manager and Blueprinters to validate and optimize repair plans.
• Follow-Up: Monitor the progress of claims, ensuring timely approvals of supplements and estimates.
• Communication: Relay information between insurance companies, production staff, and CSRs, including issues related to unrelated damage, liability concerns, and total loss.
• Proactive Problem Solving: Identify potential issues early and take preemptive action to mitigate them.

Skills

Communication skills

Organizational skills

Experience in automotive claims

Job description

Total Recon Auto Center is seeking a Claims Processor to act as the primary liaison with insurance companies and ensure claims progress smoothly and are properly compensated. You will keep Production staff and CSRs informed on all claim-related matters, while reviewing plans and submitting them to insurers for approval.

Ideal candidates have 1–2 years in automotive service, collision repair, or insurance claims, with strong communication and organizational skills.