Claims Processor

DMC Insurance, Inc.; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

DMC Insurance, Inc. is seeking a detail-oriented Claims Processor to support efficient claim handling, administrative claim workflows, and subrogation recovery support activities at our Indianapolis office.

The role involves coordinating claim setup with adverse carriers, ensuring timely follow-up, gathering required documentation, and assisting with recovery-related tasks while maintaining accurate claim files.

Qualifications

• Prior experience in claims processing, insurance operations, subrogation support, or administrative tasks.
• Strong attention to detail and organizational skills.
• Ability to manage follow-up activities and meet documentation deadlines.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating with Claims Specialists.
• Comfortable using claims systems and standard business applications.
• Ability to prioritize multiple tasks in a deadline-driven environment.

Responsibilities

• Coordinate claim setup with adverse carriers and establish contact with claim contacts.
• Support total loss handling, including obtaining 10-day payoffs and title verification.
• Follow up on settlement releases and subrogation documentation to ensure timely processing.
• Gather and organize subrogation materials and monitor diary items and deadlines.
• Provide general claims support and professional communication with stakeholders.

Skills

Claims processing

Insurance operations

Subrogation

Organizational skills

Attention to detail

Communication skills

Independent work

Job description

We are seeking a detail-oriented Claims Processor to support efficient claim handling, administrative claim workflows, and subrogation recovery support activities. This role is responsible for coordinating claim setup with adverse carriers, maintaining timely follow-up with involved parties, gathering required documentation, assisting with recovery-related tasks, and supporting the claims team with assigned processing activities. The ideal candidate is organized, responsive, and comfortable managing multiple tasks in a fast-paced claims environment.

Key Responsibilities

Claim Setup and Contact Coordination

Establish contact with claim contacts and relevant parties to:

• Confirm liability position
• Set up new claims
• Confirm any reported injury, including type and extent

Total Loss Handling

Support total loss handling by:

• Obtaining 10-day payoffs
• Requesting letters of guarantee (LOGs)
• Following up on title copies
• Confirming owners listed on title documents
• Discussing title receipt status after payment to lienholders

Settlement and Documentation Follow-Up

• Follow up on settlement releases to ensure timely receipt and completion
• Follow up on subrogation documentation from:
• Insureds/clients
• Other relevant parties/vendors
• Maintain accurate claim file documentation and update systems with relevant information

Subrogation Recovery Support

Support subrogation recovery efforts by:

• Tracking claims with subrogation potential
• Gathering, organizing, and documenting recovery-related materials, including police reports, photos, estimates, invoices, proof of payment, and other supporting claim documents
• Following up with insureds, clients, carriers, claim contacts, and vendors to obtain missing subrogation documentation
• Assisting with preparation of subrogation packages for review by Claims Specialists or recovery staff
• Monitoring recovery-related diary items, deadlines, and status updatesUpdating claim systems with subrogation activity, documentation received, and recovery progress notes
• Assisting with intercompany or carrier reimbursement follow-up as assigned
• Escalating recovery barriers, disputed information, or incomplete documentation to the appropriate Claims Specialist

General Claims Support

• Complete action items assigned by Claims Specialists within established service expectations
• Communicate professionally with internal and external stakeholders to support claim resolution
• Assist with claim-related administrative tasks to ensure smooth workflow and timely processing

Qualifications

• Prior experience in claims processing, insurance operations, claims support, subrogation support, or administrative support preferred
• Strong attention to detail and organizational skills
• Ability to manage follow-up activities and documentation deadlines effectively
• Strong written and verbal communication skills
• Ability to work independently while also collaborating with Claims Specialists and broader claims teams
• Comfortable working in claims systems and standard business applications
• Ability to prioritize multiple tasks in a deadline-driven environment

Preferred Skills

• Knowledge of basic claims handling workflows and terminology
• Experience with total loss documentation and follow-up processes
• Familiarity with subrogation, recovery tracking, and settlement documentation
• Ability to organize and maintain recovery-related documentation and follow-up activities
• Customer service mindset with a professional and empathetic communication style

Ideal Candidate

The ideal candidate is proactive, dependable, and process-driven, with the ability to keep claim activity moving by ensuring documentation, follow-ups, claim setup tasks, and subrogation support activities are completed accurately and on time.