Auto Glass Service Advisor & CSR — Customer Care Pro

Quality-Auto-Glass; Plainfield (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Job summary

Quality Auto Glass in South Plainfield, NJ, is seeking a dedicated CSR Service Advisor to be the first point of contact for customers. You will guide clients through auto glass services, ADAS recalibrations, and related offerings in a fast-paced shop environment.

The role requires multitasking across scheduling, insurance interactions, and technician coordination, aiming to ensure smooth operations and customer satisfaction at every step.

Qualifications

• High school diploma or equivalent.
• Prior customer service or service advisor experience preferred.
• Excellent verbal and written communication.
• Proficient in basic computer skills and scheduling software.
• Experience working with insurance claims is a plus.

Responsibilities

• Greet and assist customers in person, over the phone, and via email with auto glass service inquiries.
• Schedule and coordinate repair and replacement appointments efficiently.
• Process insurance claims and work directly with insurance companies on behalf of customers.
• Provide accurate estimates and explain service options, pricing, and timelines.
• Follow up with customers to ensure satisfaction and confirm upcoming appointments.
• Maintain accurate customer records and service documentation in the system.
• Collaborate with technicians to ensure smooth workflow and timely service delivery.
• Dispatch service technicians and establish daily routes.
• Manage inventory.

Skills

Customer service

Communication

Multitasking

Scheduling software

Education

High school diploma

Tools

Scheduling software

Job description

Quality Auto Glass in South Plainfield, NJ, is seeking a dedicated CSR Service Advisor to be the first point of contact for customers. You will guide clients through auto glass services, ADAS recalibrations, and related offerings in a fast-paced shop environment.

The role requires multitasking across scheduling, insurance interactions, and technician coordination, aiming to ensure smooth operations and customer satisfaction at every step.