Auto Finance Solutions Specialist

Ally; Philadelphia (Philadelphia County); Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Total Rewards program

Travel allowances

Relocation assistance

Signing bonus

Equity

401K retirement savings plan with vest

Job summary

Ally Financial is seeking a Customer Solutions Representative to proactively make outbound and handle inbound calls, assisting customers with auto loan accounts and resolving payment issues with empathy and efficiency.

Compensation starts at an hourly rate with monthly incentives. Training begins late 2026, followed by a schedule that includes mornings and occasional late nights, with weekend coverage as needed.

Qualifications

• Experience in financial services or a related industry preferred.
• Associate or bachelor’s degree in business or related field may be used in lieu of experience.
• Bilingual Spanish skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Sales, negotiation, and skip tracing skills preferred.

Responsibilities

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
• Contact Ally auto-loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume, delinquency, and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.
• Use computerized systems for tracking and troubleshooting.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

Skills

Customer service

Outbound calls

Communication skills

Microsoft Windows

Multi-tasking

Bilingual Spanish

Negotiation

Skip tracing

Financial services experience

Education

Associate or bachelor’s degree in business or related field

High school Diploma or GED

Tools

CRM software

Email systems

Job description

Ally Financial is seeking a Customer Solutions Representative to proactively make outbound and handle inbound calls, assisting customers with auto loan accounts and resolving payment issues with empathy and efficiency.

Compensation starts at an hourly rate with monthly incentives. Training begins late 2026, followed by a schedule that includes mornings and occasional late nights, with weekend coverage as needed.