Auto Finance Recovery Specialist

Stellantis Financial Services; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Stellantis Financial Services in Atlanta, GA seeks a Recovery Account Manager to contact customers and third parties, locate collateral, and negotiate resolutions while safeguarding sensitive information. You will document activity and work toward recovery goals in a compliant manner.

The role requires 2–5 years in auto collections and strong FDCPA knowledge, with excellent communication and analytical skills to manage high-volume portfolios.

Qualifications

• 2–5 years of experience in auto collections, recovery operations, skip tracing, or related financial services.
• Experience managing charged-off accounts and negotiating resolutions.
• Strong knowledge of regulatory compliance and collection practices.

Responsibilities

• Communicate with customers and third parties to resolve charged-off deficiency balances and related recovery matters.
• Use skip-tracing tools to locate customers, vehicles, and collateral while managing complex recovery accounts.
• Follow up on accounts to achieve resolution and recovery goals.
• Evaluate account status and recommend repossession, outside agency placement, or legal action when appropriate.
• Verify customer identity and safeguard sensitive data in compliance with policies.
• Document all communications and recovery activity in the system with accuracy.
• Maintain professional, courteous interactions while meeting performance objectives.

Skills

Auto collections

Skip tracing

Regulatory compliance

FDCPA knowledge

Analytical thinking

Excel

Communication skills

Account management

Financial calculations

Team collaboration

Education

High School Diploma or GED

Tools

CRM systems

Recovery software

MS Office

Job description

Stellantis Financial Services in Atlanta, GA seeks a Recovery Account Manager to contact customers and third parties, locate collateral, and negotiate resolutions while safeguarding sensitive information. You will document activity and work toward recovery goals in a compliant manner.

The role requires 2–5 years in auto collections and strong FDCPA knowledge, with excellent communication and analytical skills to manage high-volume portfolios.