Auto Finance Documents Specialist

Group1 Automotive, Inc.; Lubbock, Northern (TX, KY); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training & advancement

Bonuses

Job summary

Group 1 Hyundai Hub City, part of Group 1 Automotive, is seeking a qualified Document Processor to join the team and manage dealership paperwork, funding processes, and coordination with the Virtual Finance Manager. The role emphasizes accuracy, speed, and strong communication within a fast-paced environment.

Experience in Sales, Customer Service, or F&I, plus familiarity with Darwin or CDK systems, is valued.

Qualifications

• Prior experience in Sales, Customer Service, or F&I departments required.
• Strong verbal, written, and interpersonal communication skills, with the ability to interact effectively at all levels inside and outside the organization
• Highly self-motivated with exceptional customer-facing abilities
• Positive attitude with a high-energy, professional demeanor
• Professional appearance and strong work ethic
• Ability to work a flexible schedule, including evenings and weekends
• Experience with Darwin and CDK systems is a plus

Responsibilities

• Load the deal into the virtual queue and initiate the Zoom call for the Virtual Finance Manager (VFM).
• Transition the customer to the Virtual Finance Manager and clearly set expectations for the Virtual Finance Interface (VFI) process
• Support positive influence regarding the products offered by the Virtual Finance Manager
• Accurately prepare all federal, state, and dealership paperwork related to the transaction, and submit it to the Accounting Department in a timely manner
• Resolve documentation issues with the Accounting Department, including correcting paperwork errors and addressing held offerings
• Process and monitor the funding of finance contracts within established time frames
• Secure and finalize all transactions in a legal, ethical, and efficient manner while maintaining high productivity
• Work effectively in a fast-paced environment, demonstrating strong attention to detail and excellent communication skills
• Maintain proficiency with commonly used computer programs and systems that integrate with dealership operations and financial institutions
• Build and maintain strong relationships with the accounting team, Sales team, and management
• Consistently demonstrate behaviors aligned with the Company’s Values in all interactions with coworkers and vendors

Skills

Communication

Customer service

F&I experience

Sales experience

Team collaboration

Tools

Darwin

CDK systems

Job description

Group 1 Hyundai Hub City, part of Group 1 Automotive, is seeking a qualified Document Processor to join the team and manage dealership paperwork, funding processes, and coordination with the Virtual Finance Manager. The role emphasizes accuracy, speed, and strong communication within a fast-paced environment.

Experience in Sales, Customer Service, or F&I, plus familiarity with Darwin or CDK systems, is valued.