Auto Finance Collections Specialist — On-Site (Fort Wayne)

Pfs Corp; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Security Finance in Fort Wayne, Indiana is seeking a Collections Specialist to manage delinquent auto-loan accounts from early delinquency to repossession referral. This on-site, full-time role emphasizes professional customer service and clear communication.

You will negotiate payment arrangements, maintain accurate records, and work with internal partners. Some evenings and occasional Saturdays are required; a valid driver’s license and reliable transportation are needed.

Qualifications

• Two or more years of collections experience.
• Auto-finance, consumer-lending, or closely related collections experience preferred.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Strong verbal and written communication skills.
• Ability to manage a high-volume account queue with accuracy and attention to detail.
• High school diploma or equivalent.

Responsibilities

• Manage assigned delinquent auto-loan accounts from early delinquency through repossession referral and support.
• Handle a high volume of inbound and outbound customer communications using approved channels.
• Negotiate payment arrangements within established guidelines and monitor payments and promises to pay.
• Maintain accurate and timely records of customer communications and account changes.
• Use skip-tracing and account-research methods to locate customers and update contact information.
• Conduct welcome calls for new auto-loan accounts to verify information and explain options.

Skills

Collections experience

Negotiation

Communication

Attention to detail

Time management

Team collaboration

Education

High school diploma

Tools

CRM software

Account-management systems

Job description

Security Finance in Fort Wayne, Indiana is seeking a Collections Specialist to manage delinquent auto-loan accounts from early delinquency to repossession referral. This on-site, full-time role emphasizes professional customer service and clear communication.

You will negotiate payment arrangements, maintain accurate records, and work with internal partners. Some evenings and occasional Saturdays are required; a valid driver’s license and reliable transportation are needed.