Auto Diagnostics & Repair Specialist I

CarMax; Portland (OR); On-site; USD 34,000 - 54,000; Full time

Job summary

CarMax is seeking an Auto Repair Specialist I to diagnose and repair vehicles, ensuring safety and high quality. You will deliver excellent customer service throughout the repair process, while following CarMax’s values and EH&S standards.

This role blends office and workshop duties in a fast-paced environment, with opportunities for training and career growth. You will perform diagnostics, maintain repair orders, and work with proprietary software systems in a collaborative store setting.

Qualifications

• Completion of CarMax New Associate Orientation and Kronos Training for Hourly Associates.
• Ability to read, interpret, and transcribe data accurately for record-keeping.
• Strong multitasking skills to perform duties in a high-energy, fast-paced environment.
• Physical capability to lift up to 50 lbs and stand/walk for extended periods, including exposure to noise and weather; willingness to work nights, weekends, and holidays.
• Excellent communication and customer service skills, including active listening and telephone etiquette.

Responsibilities

• Perform accurate diagnostics and complete mechanical and cosmetic repairs on all vehicle systems.
• Inspect vehicles to meet CarMax Quality Standards and complete state inspections when required.
• Manage repair orders, ensuring accuracy in labor, parts, and billing documentation.
• Utilize proprietary and universal software systems.
• Maintain a clean, organized workspace following CarMax 5S standards and safety protocols.
• Provide leadership and functional expertise to support associates and managers across the store.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Multitasking

Communication

Active listening

Telephone etiquette

Education

ASE Certifications (Steering and Suspension)

ASE Certifications (Brakes)

ASE Certifications (Heating Air Conditioning)

ASE Certifications (Electrical)

ASE Certifications (Engine)

ASE Certifications (Manual Drive Train)

ASE Certifications (Engine Performance)

ASE Certifications (Automatic Transaxle)

Job description

CarMax is seeking an Auto Repair Specialist I to diagnose and repair vehicles, ensuring safety and high quality. You will deliver excellent customer service throughout the repair process, while following CarMax’s values and EH&S standards.

This role blends office and workshop duties in a fast-paced environment, with opportunities for training and career growth. You will perform diagnostics, maintain repair orders, and work with proprietary software systems in a collaborative store setting.