Auto Dealership Client Manager

A Better Way Auto; Madisonville (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Advancement opportunities

Health insurance

Collaborative environment

Job summary

A Better Way Auto in Madisonville is seeking a full-time Auto Dealership Client Manager. In this role, you will guide customers through vehicle purchases and leasing, ensuring a great customer experience that drives loyalty.

Your responsibilities will include managing customer relationships, processing documentation, and coordinating with service staff to address customer concerns. The position offers a collaborative work environment with health insurance and opportunities for advancement.

Qualifications

• 1–3 years of experience in customer service or auto sales.
• Ability to create a great customer experience.
• Organized and team-focused.

Responsibilities

• Guide customers through vehicle selection and purchases.
• Process leases and sales documentation accurately.
• Maintain CRM records and dealership software.

Skills

Strong communication skills

Negotiation skills

Customer service experience

Auto sales experience

Detail-oriented

Multitasking ability

CRM software usage

QuickBooks usage

Tools

CRM software

QuickBooks

Dealership software

Job description

Future Opening: Auto Dealership Client Manager

Full Time • Madisonville

• Advancement opportunities based on performance
• Collaborative, small-team environment
• Training in dealership systems and customer service
• Health insurance
• Opportunity for advancement

Schedule / Expected Work Hours

Full-time, Monday through Friday, with occasional Saturdays or evenings as needed.

Job Summary

As a Client Manager at our auto dealership, you’ll guide customers through vehicle purchases, leasing, and service follow-ups. You’ll manage relationships, handle paperwork, support collections, and keep our office organized and welcoming. Your ability to create a great customer experience will drive loyalty and operational success.

Responsibilities

• Guide customers through vehicle selection, test drives, and purchases
• Process leases and sales documentation accurately
• Send payment reminders and handle collections
• Perform GPS and insurance checks on customer vehicles
• Coordinate with service staff and follow up on customer concerns
• Maintain CRM records and dealership software
• Keep the office and lobby clean, organized, and welcoming

Qualifications

• Strong communication and negotiation skills
• 1–3 years of customer service or auto sales experience
• Experience using CRM, QuickBooks, or dealership software
• Detail-oriented with the ability to multitask
• Independent, organized, and team-focused

Company Mission and Vision

A Better Way Auto LLC is a reputable automotive sales and repair facility committed to delivering top-quality automotive repair, maintenance, and sales. Our mission is to ensure that every vehicle we service meets the highest standards of safety, reliability, and customer satisfaction.