Auto Damage Trainee: Field Training & Growth Path

GEICO; Santa Cruz (CA); On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Paid time off and holidays

401(k) with match

Tuition assistance program

Job summary

GEICO in Santa Cruz, CA is seeking a Field Auto Damage Trainee to support customers after incidents. You will inspect vehicles, estimate repairs, negotiate settlements, and collaborate with body shops, rental companies, and parts providers.

The role offers licensing and education benefits, on-site training at multiple facilities, and opportunities for growth within a large insurer. You’ll work standard field hours in a defined territory and contribute to customer satisfaction.

Qualifications

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.
• Valid driver’s license that meets company underwriting guidelines required.

Responsibilities

• Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Education

High School Diploma or GED

College degree preferred

Job description

GEICO in Santa Cruz, CA is seeking a Field Auto Damage Trainee to support customers after incidents. You will inspect vehicles, estimate repairs, negotiate settlements, and collaborate with body shops, rental companies, and parts providers.

The role offers licensing and education benefits, on-site training at multiple facilities, and opportunities for growth within a large insurer. You’ll work standard field hours in a defined territory and contribute to customer satisfaction.