Auto Damage & Total Loss Appraiser

Hallmark Financial Services, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Hallmark Financial Services, Inc. seeks an Auto Damage Appraiser to assess vehicle damage, determine repairability or total loss values, and process payments with independence and sound judgment.

Responsible for desk reviews, photo reviews, and documenting decisions within the claim file. Responsibilities include negotiating repair costs with shops, coordinating appraisal appointments, and ensuring accurate, timely damage evaluations with strong customer service.

Qualifications

• High school diploma or equivalent required; associate/bachelor preferred.
• 2–5 years of auto damage appraisal or related insurance claims experience.
• Experience with estimating platforms (CCC, Mitchell, Audatex) preferred.

Responsibilities

• Receives assignments from Claims Representatives for various vehicle types.
• Determines best course of action for damage evaluation (desk review, shop estimate/photo review).
• Verifies damage aligns with loss facts.
• Changes reserves and negotiates repair costs with shops.
• Determines total loss values and issues payment.
• Requests photos and writes estimates from documentation.
• Coordinates appraisal appointments with customers and shops.
• Documents all actions in claim file and systems.
• Collaborates with Casualty and Auto Physical Damage teams.
• Notifies total loss claims and manages salvage disposition.
• Mentors other staff and may provide technical direction.

Skills

Vehicle damage appraisal

Negotiation skills

Independent decision making

Communication skills

Claims systems proficiency

Education

High school diploma or equivalent

Associate’s or Bachelor’s in business or automotive tech

Tools

CCC

Mitchell

Audatex

Job description

Hallmark Financial Services, Inc. seeks an Auto Damage Appraiser to assess vehicle damage, determine repairability or total loss values, and process payments with independence and sound judgment.

Responsible for desk reviews, photo reviews, and documenting decisions within the claim file. Responsibilities include negotiating repair costs with shops, coordinating appraisal appointments, and ensuring accurate, timely damage evaluations with strong customer service.