Auto Damage Appraiser & Total Loss Specialist

8AK American Hallmark General Agency; Texas; On-site; USD 60,000 - 85,000; Full time

Job summary

Hallmark Financial Services in Fort Worth, TX is seeking an Auto Damage Adjuster to service customers, appraise vehicle damage, and determine total loss values. You will exercise independent decision making while coordinating with claim representatives and repair facilities.

The role requires experience with estimating platforms, strong negotiation and communication skills, and a Texas Adjuster License or eligibility.

Qualifications

• High school diploma or equivalent required; associate/bachelor's preferred.
• Texas Adjuster License required or preferred depending on jurisdiction.
• Experience in auto damage appraisal, total loss evaluations, or related insurance claims preferred.

Responsibilities

• Receives assignment from Claim Representatives electronically on all types of vehicles.
• Determines best course of action for vehicle damage evaluation and total loss/repair feasibility.
• Verifies damage aligns with loss facts; negotiates costs with shops.
• Changes reserves and issues payments; writes estimates/supplements.
• Requests photos to write estimates or redline shop estimates.
• Schedules appraisal appointments with customers and shops.
• Uploads all work product into the claim system and documents correspondence.
• Works with Casualty and Auto Physical Damage personnel to adjust first/third party claims.
• Notifies Total Loss Claim Representative of total loss vehicles and manages salvage workflow.
• Mentors other staff and provides guidance when asked.

Skills

Vehicle damage appraisal

Estimate interpretation

Negotiation

Independent decision-making

Communication skills

Organizational skills

Claims systems proficiency

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Texas Adjuster License

Tools

CCC

Mitchell

Audatex

Job description

Hallmark Financial Services in Fort Worth, TX is seeking an Auto Damage Adjuster to service customers, appraise vehicle damage, and determine total loss values. You will exercise independent decision making while coordinating with claim representatives and repair facilities.

The role requires experience with estimating platforms, strong negotiation and communication skills, and a Texas Adjuster License or eligibility.