Auto Damage Appraiser & Claims Specialist

Hallmark Financial Services Inc.; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Hallmark Financial Services Inc. is seeking a qualified adjuster to provide service to customers through accurate appraisal and timely payment of vehicle repair damage and total loss values.

Responsibilities include reviewing shop estimates, negotiating repair costs, and coordinating appraisal appointments to ensure efficient claims handling. The role requires strong communication, negotiation, and organizational skills, with experience in estimating platforms and state regulations.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in business, automotive technology, or a related field preferred.
• Minimum of 2–5 years of experience in auto damage appraisal, auto body repair, insurance claims, or a related field.
• Prior experience handling moderate to severe vehicle damage and total loss evaluations strongly preferred.
• Experience working with estimating platforms (CCC, Mitchell, Audatex) preferred.
• Knowledge of insurance claims handling processes and state-specific regulations preferred.
• Texas Adjuster License required.

Responsibilities

• Provides service to all customers and anticipates their need for communication, results and action.
• Responsible for appraisal and payment of vehicle repair damage and vehicle total loss values from moderate to severe damage.
• Receives assignments electronically, determines best course of action for damage evaluation, and negotiates costs with shops.
• Verifies damage relates to loss facts; changes reserves and issues payment.
• Requests photos and writes estimates or redlines shop estimates; sets up appraisal appointments.
• Documents all correspondence and decisions in the claim file and uses the claims system.
• Works with Casualty and Auto Physical Damage teams toward successful adjustment of first and third party claims.

Skills

Damage appraisal

Negotiation

Communication

Organization

Independent work

Analytical

Education

Associate or Bachelor’s degree

Texas Adjuster License

Tools

CCC

Mitchell

Audatex

Job description

Hallmark Financial Services Inc. is seeking a qualified adjuster to provide service to customers through accurate appraisal and timely payment of vehicle repair damage and total loss values.

Responsibilities include reviewing shop estimates, negotiating repair costs, and coordinating appraisal appointments to ensure efficient claims handling. The role requires strong communication, negotiation, and organizational skills, with experience in estimating platforms and state regulations.